- If you can’t connect to your wireless Beats product
- Check the location
- Check the sound settings
- Check the volume
- Use Forget Device, then pair your Beats again
- Reset your Beats product, then pair them again
- If you still need help
- Set up and use your Beats Studio Buds or your Beats Studio Buds +
- Pair your Beats Studio Buds or your Beats Studio Buds +
- Pair with your iPhone or iPad
- Pair with an Android device
- Pair with another device that uses Bluetooth
- Use your Beats Studio Buds or your Beats Studio Buds +
- Play music
- Change the volume
- Answer phone calls
- Use Active Noise Cancellation and Transparency mode
- Ask Siri
- Find the best eartip fit
- Choose the best eartip size
- Remove or attach eartips
- Set up and use your Beats Fit Pro
- Play music
- Turn Automatic Ear Detection on or off
- Change the volume
- Answer phone calls
- Use Active Noise Cancellation and Transparency mode
- Ask Siri
- Learn more
If you can’t connect to your wireless Beats product
Here’s how to troubleshoot the Bluetooth connection between your Beats product and your iPhone, iPad, iPod touch, Mac, or other device.
Check the location
Place your Beats product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.
Check the sound settings
On your iOS device, go to Settings > Bluetooth and select your Beats. On your Mac, choose Apple () menu > System Preferences, click Sound, then select your Beats product in the Output and Input panes. On your PC, go to the sound settings and select your Beats as the playback/recording device.
Check the volume
- Make sure that both your Beats product and your Bluetooth device are charged and turned on.
- Play a track that you downloaded to your device, not streaming audio.
- Increase the volume on your Beats product and on the paired Bluetooth device.
Use Forget Device, then pair your Beats again
- Disconnect your Beats product.
- On your iOS device, go to Settings > Bluetooth, tap the Info button next to the name of your Beats product, then tap Forget This Device.
- On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your Beats product, click the X, then choose Forget Device.
- Pair your Beats product again.
Reset your Beats product, then pair them again
If you still need help
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
Set up and use your Beats Studio Buds or your Beats Studio Buds +
You can listen to music, make phone calls, use Siri, and more with your Beats Studio Buds or your Beats Studio Buds +.
Pair your Beats Studio Buds or your Beats Studio Buds +
If you pair your Beats Studio Buds or your Beats Studio Buds + with your iPhone, your earphones pair automatically with any iPad, iPod touch, Mac, or Apple TV that you’re signed in to with your Apple ID.
Pair with your iPhone or iPad
- Turn on Bluetooth on your iPhone or iPad.
- With the case lid open, hold your Beats Studio Buds or your Beats Studio Buds + next to your unlocked iPhone or iPad.
- Follow the onscreen instructions. If you don’t see any instructions, follow the steps to pair your Beats Studio Buds or your Beats Studio Buds + with another device.
Pair with an Android device
You can use Fast Pair to pair your Beats Studio Buds or your Beats Studio Buds + with an Android device:
- Make sure that your phone is using Android 6.0 or higher, and that it has Bluetooth and Location turned on.
- With the case lid open, hold your Beats Studio Buds or your Beats Studio Buds + near your phone or tablet.
- When you get a notification, tap «Tap to pair.» You’ll get a «Device connected» or «Pairing complete» notification.
- If you need to set up your Beats Studio Buds or your Beats Studio Buds +, tap «Set up now.» If you don’t get a notification, open the Bluetooth settings on your phone or tablet, and tap the device that you want to pair.
Fast Pair requires your location to be enabled. Full access to features requires an Android 6.0 or newer device with Google Play Services enabled and Google Account.
Pair with another device that uses Bluetooth
- Turn on Bluetooth on your device.
- With the case lid open, hold your Beats Studio Buds or your Beats Studio Buds + next to your device.
- Press and hold the system button on the charging case until the LED blinks.
- Open the Bluetooth menu on your device.
- In the list of discovered Bluetooth devices, tap or click your Beats Studio Buds or your Beats Studio Buds +.
Use your Beats Studio Buds or your Beats Studio Buds +
When you take your Beats Studio Buds or your Beats Studio Buds + out of the charging case, they’re on and ready to use. You can also charge your Beats Studio Buds and your Beats Studio Buds +.
Play music
To control your music, you can use the Beats logo button on either earbud:
- To pause or play audio, press the Beats logo button once.
- To skip to the next track, press the Beats logo button twice.
- To listen to the previous track, press the Beats logo button three times.
Change the volume
To change the volume, say «Hey Siri,» then say something like «Turn down the volume.» Or drag the volume slider in the app you’re listening to, on the Lock screen, or in Control Center. You can also open Now Playing on your Apple Watch and turn the Digital Crown to adjust the volume.
Siri might not be available in all languages or in all areas, and features might vary by area.
Answer phone calls
To control phone calls, use the Beats logo button on either earbud:
- Press once to answer or end a call.
- Press once to answer a second incoming call and put the first call on hold. When two calls are active, this switches between calls.
- Press and hold to reject an incoming call.
- Press twice to stop listening through your earphones and send the call to your phone.
Use Active Noise Cancellation and Transparency mode
Beats Studio Buds and Beats Studio Buds + let you control how much you hear your surroundings. Press and hold the Beats logo button on either earbud to switch between Active Noise Cancellation, Transparency mode, and Off (to enable maximum battery life).
You can select which modes the press-and-hold action switches between. While wearing your Beats Studio Buds, go to Settings > Bluetooth > Beats Studio Buds > Press and Hold Beats Studio Buds. While wearing your Beats Studio Buds +, go to Settings > Bluetooth > Beats Studio Buds + > Press and Hold Beats Studio Buds +.
Press and hold feature customization requires an iPhone, iPad, or iPod touch with iOS or iPadOS 14.6 or later, or an Android device with the latest version of the Beats app installed.
Ask Siri
If you set up «Hey Siri» on your iPhone already, then «Hey Siri» is ready to use with your Beats Studio Buds or your Beats Studio Buds +. If you haven’t set up «Hey Siri,» you’ll be guided through the setup.
To activate Siri, you can say «Hey Siri,» or press and hold the Beats logo button on either earbud. When you hear a chime, say what you need. Learn what to do if Siri isn’t working.
Siri may not be available in all languages or in all areas, and features may vary by area.
Find the best eartip fit
In addition to comfort and stability, the right fit provides the best sound quality and superior noise cancellation.
Choose the best eartip size
Beats Studio Buds come with a choice of small, medium, and large silicone eartips. Beats Studio Buds + come with a choice of extra-small, small, medium, and large silicone eartips to fit the widest range of ears.
Medium-size eartips are affixed to the earbuds when you first unbox your Beats Studio Buds or your Beats Studio Buds +. Start there, inserting the earbud and rotating downward until it sits comfortably and securely in your ear.
If you can’t get a good seal, try adjusting the earbuds or switch to a larger eartip. If the eartip feels too large in your ear or is uncomfortable, try a smaller eartip. You might need different sizes for your left and right ears.
Remove or attach eartips
To remove an eartip, pull firmly with your fingers at the base of the eartip where it attaches to the earbud.
To attach an eartip, align the eartip with the circular nozzle on the earbud. With your fingers at the base of the eartip, push the eartip onto the connector until you feel it click securely into place.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
Set up and use your Beats Fit Pro
When you take your Beats Fit Pro out of the charging case, they’re on and ready to use.
Play music
To control your music, you can use the Beats logo button on either earbud:
- To pause or play audio, press the Beats logo button once.
- To skip to the next track, press the Beats logo button twice.
- To listen to the previous track, press the Beats logo button three times.
Turn Automatic Ear Detection on or off
Your Beats Fit Pro sense when they’re in your ear and receive the audio from your device. Beats Fit Pro also pause and resume playback when you remove one of your earbuds, or stop playback—and won’t resume—when you remove both. When you have Automatic Ear Detection on and you’re not wearing your earbuds, audio plays through your device’s speakers.
When you turn off Automatic Ear Detection, all audio plays to your Beats Fit Pro whether or not you’re wearing them.
Here’s how to turn Automatic Ear Detection on or off:
- Go to Settings > Bluetooth on your iPhone, iPad, or iPod touch.
- In the list of devices, tap the More Info button next to your Beats Fit Pro.
- Tap the slider next to Automatic Ear Detection.
Change the volume
To change the volume, say «Hey Siri,» then say something like «Turn down the volume.» Or drag the volume slider in the app that you’re listening to, on the Lock Screen, or in Control Center. You can also open Now Playing on your Apple Watch and turn the Digital Crown to adjust the volume.
Siri might not be available in all languages or in all areas, and features might vary by area.
Answer phone calls
To control phone calls, use the Beats logo button on either earbud:
- Press once to answer or end a call.
- Press once to answer a second incoming call and put the first call on hold. When two calls are active, this switches between calls.
- Press and hold to reject an incoming call.
- Press twice to stop listening through your earphones and send the call to your phone.
Use Active Noise Cancellation and Transparency mode
Beats Fit Pro let you control how much you hear your surroundings. Press and hold the Beats logo button on either earbud to switch between Active Noise Cancellation, Transparency mode, and Off (to maximize battery life).
You can select which modes the press-and-hold action switches between. While wearing your Beats Fit Pro, go to Settings > Bluetooth > Beats Fit Pro > Press and Hold.
Press and hold feature customization requires an iPhone, iPad, or iPod touch with iOS or iPadOS 14.6 or later, or an Android device with the latest version of the Beats app installed.
Ask Siri
If you set up «Hey Siri» on your iPhone already, then «Hey Siri» is ready to use with your Beats Fit Pro. If you haven’t set up «Hey Siri,» you’ll be guided through the setup.
To activate Siri, you can say «Hey Siri,» or press and hold the Beats logo button on either earbud. When you hear a chime, say what you need. Learn what to do if Siri isn’t working.
Siri may not be available in all languages or in all areas, and features may vary by area.
Learn more
- Learn how to charge your Beats Fit Pro.
- To improve the comfort, stability, and sound quality of your Beats Fit Pro, you can change the eartips.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.