- Help and advice
- How do I connect and login to a BT Wi-Fi hotspot?
- I’m a BT Broadband customer, how do I get my free wi-fi access?
- I’m a BT Mobile customer, how do I get my free wi-fi access?
- Help and advice
- How do I connect and login to a BT Wi-Fi hotspot?
- I’m a BT Broadband customer, how do I get my free wi-fi access?
- I’m a BT Mobile customer, how do I get my free wi-fi access?
- Best-in-class wi-fi that supercharges your business
- A true end-to-end service
- Design, install & manage
- Protect & build your brand
- Customer insight & engagement
- Your business. Made smart with BT Wi-Fi
- Find out more about guest wi-fi for your business
- Become a BT customer and get free access to our wi-fi network
- BT Wi-Fi App
- Key features
- Who can use the BT Wi-Fi app?
- The UK’s largest wi-fi hotspot network
- Do you need assistance?
- Own a business or work in procurement? Let us help you.
- Spring Tech Sale
- Become a BT customer and get free access to our wi-fi network
- BT Wi-Fi App
- Key features
- Who can use the BT Wi-Fi app?
- The UK’s largest wi-fi hotspot network
- Do you need assistance?
- Own a business or work in procurement? Let us help you.
- Spring Tech Sale
- Become a BT customer and get free access to our wi-fi network
- BT Wi-Fi App
- Key features
- Who can use the BT Wi-Fi app?
Help and advice
Alternatively, BT Broadband and BT Mobile customers receive unlimited free access to the BT Wi-Fi network.
BT Broadband customers can find out more information about using BT Wi-Fi elsewhere in this help section.
For BT Mobile customers, in order to access this service, you must download the BT Wi-Fi app as directed during the set up process for the BT Mobile app. Download it here:
How do I connect and login to a BT Wi-Fi hotspot?
First, connect to the BT Wi-Fi network.
A BT Wi-Fi SSID (network name) will appear in your device’s available wireless networks list when you’re in range of a hotspot. You can find your nearest hotspot here: Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.com)
On your mobile device:
- Select the Settings icon on your device
- Select Wi-Fi (or Wireless & Networks) from the Settings menu
- Make sure Wi-Fi is turned on
- From the list of available networks choose BTWi-fi or _BTWi-fi
- Once connected, you are on the BT Wi-Fi network
On your desktop — click the wireless icon at the bottom right of the screen and select BTWi-fi or _BTWi-fi from the drop-down menu.
Secondly, once connected to the BT Wi-Fi network, you’re ready to login to your closest BT Wi-Fi hotspot and start using the internet. To login to a hotspot:
- Once you join the BT Wi-Fi network (steps above), a browser window will appear. If it doesn’t, open your browser and type ‘www.btwifi.com’ into your browser’s address bar.
- If you’re an existing customer with an access account click the ‘log in now’ button and you’ll be presented with 3 options in the drop down menu.
- BT Wi-Fi — Use this if you’re an existing BT Wi-Fi voucher or subscription customer
- BT Broadband — Use this if you’re an existing BT Broadband customer
- BT Business Broadband — Use this if you’re an existing BT Business Broadband customer
If you’re not already one of these customers, you have the option to purchase one of our voucher products.
I’m a BT Broadband customer, how do I get my free wi-fi access?
Most BT Broadband customers are automatically registered for BT Wi-Fi, unless you’ve opted out. You can get online at a BT Wi-Fi hotspot using your BT ID and password.
BT Business Broadband customers can find answers to most questions about their free wi-fi access here: How do I use BT Wi-Fi?| WiFi | BT Business (custhelp.com)
If you have forgotten any of your BT Broadband details, you can reset them here:
I’m a BT Mobile customer, how do I get my free wi-fi access?
To access this service, you must download the BT Wi-Fi app as directed during the set-up process for the BT Mobile app. Download it here:
Help and advice
Alternatively, BT Broadband and BT Mobile customers receive unlimited free access to the BT Wi-Fi network.
BT Broadband customers can find out more information about using BT Wi-Fi elsewhere in this help section.
For BT Mobile customers, in order to access this service, you must download the BT Wi-Fi app as directed during the set up process for the BT Mobile app. Download it here:
How do I connect and login to a BT Wi-Fi hotspot?
First, connect to the BT Wi-Fi network.
A BT Wi-Fi SSID (network name) will appear in your device’s available wireless networks list when you’re in range of a hotspot. You can find your nearest hotspot here: Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.com)
On your mobile device:
- Select the Settings icon on your device
- Select Wi-Fi (or Wireless & Networks) from the Settings menu
- Make sure Wi-Fi is turned on
- From the list of available networks choose BTWi-fi or _BTWi-fi
- Once connected, you are on the BT Wi-Fi network
On your desktop — click the wireless icon at the bottom right of the screen and select BTWi-fi or _BTWi-fi from the drop-down menu.
Secondly, once connected to the BT Wi-Fi network, you’re ready to login to your closest BT Wi-Fi hotspot and start using the internet. To login to a hotspot:
- Once you join the BT Wi-Fi network (steps above), a browser window will appear. If it doesn’t, open your browser and type ‘www.btwifi.com’ into your browser’s address bar.
- If you’re an existing customer with an access account click the ‘log in now’ button and you’ll be presented with 3 options in the drop down menu.
- BT Wi-Fi — Use this if you’re an existing BT Wi-Fi voucher or subscription customer
- BT Broadband — Use this if you’re an existing BT Broadband customer
- BT Business Broadband — Use this if you’re an existing BT Business Broadband customer
If you’re not already one of these customers, you have the option to purchase one of our voucher products.
I’m a BT Broadband customer, how do I get my free wi-fi access?
Most BT Broadband customers are automatically registered for BT Wi-Fi, unless you’ve opted out. You can get online at a BT Wi-Fi hotspot using your BT ID and password.
BT Business Broadband customers can find answers to most questions about their free wi-fi access here: How do I use BT Wi-Fi?| WiFi | BT Business (custhelp.com)
If you have forgotten any of your BT Broadband details, you can reset them here:
I’m a BT Mobile customer, how do I get my free wi-fi access?
To access this service, you must download the BT Wi-Fi app as directed during the set-up process for the BT Mobile app. Download it here:
Best-in-class wi-fi that supercharges your business
With intelligent insight and analytics. A tailored end-to-end guest wi-fi service that’s fully supported and brings you closer to your customers.
A true end-to-end service
We’re setting new standards in guest wi-fi. From planning and installation through to in-life support, our team of experts have you covered. And with our new analytics and engagement platform, we offer an unrivalled suite of services.
Design, install & manage
- Tailored network design
- Fully managed or overlay solutions
- Detailed installation plan
- Best-in-class enterprise grade vendor equipment
- Install specialists for Cisco and Meraki
- Dedicated end-to-end project management
- In-life service management
- 24/7 UK based support, monitoring & maintenance
Protect & build your brand
- Dynamic and customisable user journeys
- Fully branded access journeys
- Free wi-fi marketing materials
- All via our self-service portal
- Experts in compliance & data protection
- BT Wi-Fi Protect content filtering
Customer insight & engagement
- In-depth guest insight — understand more about your customers
- Venue and estate analytics — track performance
- View data in historical and real-time
- Set up tailored campaigns and customer communications
- Drive truly targeted customer engagement
- Managed within your own centralised reporting dashboard
Your business. Made smart with BT Wi-Fi
Watch below to get a flavour of the all new BT Wi-Fi
Find out more about guest wi-fi for your business
Become a BT customer and get free access to our wi-fi network
Free BT Wi-Fi for BT Broadband and BT Mobile customers
With BT Broadband and BT Mobile, you get free access to the UK’s largest wi-fi network — that means more than 5 million BT Wi-Fi hotspots. Connect for as long as you like and save your mobile data for when you really need it.
Log in to hotspots using your BT ID. Or to get online even faster, download our BT Wi-Fi app and it’ll connect you to a hotspot whenever you’re in range.
BT Wi-Fi App
Download our BT Wi-Fi app and it’ll connect you to a hotspot whenever you’re in range.
Key features
- connect automatically to your nearest hotspots
- use the new and improved BT Wi-Fi map to find and get directions to your nearest BT Wi-Fi hotspots
- use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-Fi app?
- BT Broadband customers
- BT Mobile customers
- BT Business Broadband customers
- BT Wi-Fi 3 & 12 Month Unlimited subscription customers
- BT One Phone customers
The UK’s largest wi-fi hotspot network
If you have an Apple or Android device, the app will automatically connect you when you’re in range of a hotspot, helping you save mobile data.
Do you need assistance?
Own a business or work in procurement? Let us help you.
Wi-fi for Business from BT
Spring Tech Sale
Brighten up your day with great deals on
smartphones, TVs, wearables and more.
Become a BT customer and get free access to our wi-fi network
Free BT Wi-Fi for BT Broadband and BT Mobile customers
With BT Broadband and BT Mobile, you get free access to the UK’s largest wi-fi network — that means more than 5 million BT Wi-Fi hotspots. Connect for as long as you like and save your mobile data for when you really need it.
Log in to hotspots using your BT ID. Or to get online even faster, download our BT Wi-Fi app and it’ll connect you to a hotspot whenever you’re in range.
BT Wi-Fi App
Download our BT Wi-Fi app and it’ll connect you to a hotspot whenever you’re in range.
Key features
- connect automatically to your nearest hotspots
- use the new and improved BT Wi-Fi map to find and get directions to your nearest BT Wi-Fi hotspots
- use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-Fi app?
- BT Broadband customers
- BT Mobile customers
- BT Business Broadband customers
- BT Wi-Fi 3 & 12 Month Unlimited subscription customers
- BT One Phone customers
The UK’s largest wi-fi hotspot network
If you have an Apple or Android device, the app will automatically connect you when you’re in range of a hotspot, helping you save mobile data.
Do you need assistance?
Own a business or work in procurement? Let us help you.
Wi-fi for Business from BT
Spring Tech Sale
Brighten up your day with great deals on
smartphones, TVs, wearables and more.
Become a BT customer and get free access to our wi-fi network
Free BT Wi-Fi for BT Broadband and BT Mobile customers
With BT Broadband and BT Mobile, you get free access to the UK’s largest wi-fi network — that means more than 5 million BT Wi-Fi hotspots. Connect for as long as you like and save your mobile data for when you really need it.
Log in to hotspots using your BT ID. Or to get online even faster, download our BT Wi-Fi app and it’ll connect you to a hotspot whenever you’re in range.
BT Wi-Fi App
Download our BT Wi-Fi app and it’ll connect you to a hotspot whenever you’re in range.
Key features
- connect automatically to your nearest hotspots
- use the new and improved BT Wi-Fi map to find and get directions to your nearest BT Wi-Fi hotspots
- use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-Fi app?
- BT Broadband customers
- BT Mobile customers
- BT Business Broadband customers
- BT Wi-Fi 3 & 12 Month Unlimited subscription customers
- BT One Phone customers