Arch Linux
Dear friends,
I have an HP Photosmart 5520 printer which used to work, but then it didn’t anymore and I tried to figure out why and how to make it work again.
The printer works well from 3 Android Smartphones over WIFI.
The printer works over a browser entering 192.168.1.170 and successfully sending test page.
The printer works over an old Kubuntu version on the same computer sending a test page.
So I assume the printer itsself is intact and the cable is intact too.
The printer is directly connected with a USB cable to the computers USB port, no hub. But tested over a different USB port and over a hub, the problem stays the same.
I reinstalled the cups and hplip packets without success.
I can add the printer over the cups web interface without errors, but it’ll stuck, not sending the test page.
I can add the printer over KDE system settings, but it’ll not print, stuck at sending.
If I add the printer over the hplip interface including the hook «send test page to printer», it’ll give this error
Device error: Unknown/invalid device-uri field (4).If I add the printer over the hplip interface without the hook «send test page to printer», it’ll jump back to page 1 «no installed HP devices found».
If I use hp-setup over console, it’ll give no error, but just say done, but no printer was added.
hp-setup HP Linux Imaging and Printing System (ver. 3.21.2) Printer/Fax Setup Utility ver. 9.0 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Icon theme "elementary" not found. Icon theme "gnome" not found. Searching. (bus=usb, search=(None), desc=0) Done.lsusb Bus 001 Device 010: ID 0c76:1607 JMTek, LLC. audio controller Bus 001 Device 007: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 001 Device 005: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 001 Device 009: ID 045e:0797 Microsoft Corp. Optical Mouse 200 Bus 001 Device 008: ID 1532:0216 Razer USA, Ltd BlackWidow X Chroma Bus 001 Device 006: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 001 Device 004: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 001 Device 003: ID 03f0:b111 HP, Inc Photosmart 5520 series Bus 001 Device 002: ID 0e8d:1806 MediaTek Inc. Samsung SE-208 Slim Portable DVD Writer Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hublpinfo -v network beh file cups-brf:/ network lpd network ipps network http network socket network https network ipp direct hp:/usb/Photosmart_5520_series?serial=CN39S513M70602 network smb direct hpfax network dnssd://Photosmart%205520%20series%20%5BAF3106%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-f0921caf3106 network socket://192.168.1.170:9100hp-check gives this output:
hp-check /usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="? if 'getfacl' not in g and '' is not g and 'file' not in g: Saving output in log file: /home/ebo/hp-check.log HP Linux Imaging and Printing System (ver. 3.21.2) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-18 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version warning: 0- version is not supported. Using 0-0 versions dependencies to verify and install. --------------- | SYSTEM INFO | --------------- Kernel: 5.11.6-arch1-1 #1 SMP PREEMPT Thu, 11 Mar 2021 13:48:23 +0000 GNU/Linux Host: ebo Proc: 5.11.6-arch1-1 #1 SMP PREEMPT Thu, 11 Mar 2021 13:48:23 +0000 GNU/Linux Distribution: 0 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.21.2 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for 0 distro version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.21.2 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.21.2 html=/usr/share/doc/hplip-3.21.2 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.21.2 restricted-build=no ui-toolkit=qt5 qt3=no qt4=no qt5=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=no class-driver=no Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: No such file or directory Current contents of '~/.hplip/hplip.conf' file: warning: Could not access file: No such file or directory ------------------------- | External Dependencies | ------------------------- cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.3 OK 'CUPS Scheduler is running' gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.53.3 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.32 OK - dbus DBus - Message bus system REQUIRED - 1.12.20 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.118 OK - network network -wget OPTIONAL - 1.21.1 OK - avahi-utils avahi-utils OPTIONAL - 0.8 OK - ------------------------ | General Dependencies | ------------------------ libjpeg libjpeg - JPEG library REQUIRED - - OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.3 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.3.3 OK - libpthread libpthread - POSIX threads library REQUIRED - b'2.33' OK - libusb libusb - USB library REQUIRED - 1.0 OK - sane SANE - Scanning library REQUIRED - 1.0.32 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.32 OK - libavahi-dev libavahi-dev REQUIRED - - OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.9 OK - libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK - python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.9.2 OK - python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.3 OK - python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.3 OK - python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK - python3-xml Python XML libraries REQUIRED - 2.2.10 OK - python3-devel Python devel - Python development files REQUIRED 2.2 3.9.2 OK - python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.1.0 OK - python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.65 OK - -------------- | COMPILEDEP | -------------- libtool libtool - Library building support services REQUIRED - 2.4.6 OK - gcc gcc - GNU Project C and C++ Compiler REQUIRED - 10.2.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK - --------------------- | Python Extentions | --------------------- cupsext CUPS-Extension REQUIRED - 3.21.2 OK - hpmudext IO-Extension REQUIRED - 3.21.2 OK - ---------------------- | Scan Configuration | ---------------------- hpaio HPLIP-SANE-Backend REQUIRED - 3.21.2 OK 'hpaio found in /etc/sane.d/dll.conf' scanext Scan-SANE-Extension REQUIRED - 3.21.2 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `escl:http://127.0.0.1:60001' is a ESCL Photosmart 5520 series [AF3106] (USB) platen scanner device `hpaio:/usb/Photosmart_5520_series?serial=CN39S513M70602' is a Hewlett-Packard Photosmart_5520_series all-in-one device `airscan:w1:HP Photosmart 5520 series' is a WSD HP Photosmart 5520 series ip=192.168.1.170 device `airscan:e0:Photosmart 5520 series [AF3106] (USB)' is a eSCL Photosmart 5520 series [AF3106] (USB) ip=127.0.0.1 -------------------------- | DISCOVERED USB DEVICES | -------------------------- Device URI Model ---------------------------------------------------- ---------------------------------------- hp:/usb/Photosmart_5520_series?serial=CN39S513M70602 HP Photosmart 5520 series --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- -------------- | PERMISSION | -------------- USB None Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- rw- r--' ----------- | SUMMARY | ----------- Missing Required Dependencies ----------------------------- None Missing Optional Dependencies ----------------------------- None Total Errors: 0 Total Warnings: 1 Done.I tried a lot of things to make this work and I’m out of ideas now, if you can see the problem or can help tp find out, please reply.
Last edited by alocacoc (2021-03-28 12:17:58)