Intel dual band wireless ac 3165 plus bluetooth
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Intel(R) Dual Band Wireless-AC 3165 Bluetooth Error
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Intel(R) Dual Band Wireless-AC 3165
Manufacturer: Intel Corporation
Location: Port_# 0013.Hub_# 0001
This device cannot start. (Code 10)
Device Instance Path: USB\VID_8087&PID_0A2A\5&B4AB185&0&13
Driver node strong name: oem2.inf:077b9133c55ee391:ibtusb:19.60.0.3:usb\vid_8087&pid_0a2a
Uninstall — Remove Driver — Reboot
Uninstall — Remove Driver — Install https://downloadcenter.intel.com/download/26924/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10-?product=72252 Download Intel® PROSet/Wireless Software and Drivers for Windows® 10* Driver Date: 5/17/2017 Driver Version: 19.51.2.4
Uninstall — Remove Driver — use https://downloadcenter.intel.com/download/26779/Intel-Wireless-Bluetooth-Software-for-Windows-10 Download Intel® Wireless Bluetooth® for Windows® 10* — Scan for changes — Detected — Cycles between Working/Not working for short period of time before stopping at error code 10
In Windows 10 Services — enabled as Automatic (Delayed Start) formerly Manual: Bluetooth Handsfree Service and Bluetooth Support Service (just in case it was a service not starting issue)
In all cases, the Bluetooth device shows Code 10 error
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As we understand, the Bluetooth* component of your Intel® Dual Band Wireless-AC 3165 is not working correctly. The Code 10 in Device Manager can be caused by many reasons, please apply the following actions to discard some common causes:
— Check for Windows* updates, and make sure sure the OS has any applicable patches.
— Perform the following steps for a clean installation of the latest Intel® Wireless Bluetooth® drivers:
1. Download and save the Bluetooth* driver obtained from your https://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support, as second option you can use the generic version of https://downloadcenter.intel.com/download/26779/Wireless-Intel-Wireless-Bluetooth-for-Windows-10-?product=89450 Intel® Wireless Bluetooth® for Windows® 10* [19.60.0]
2. Go to Control Panel, Programs, and uninstall the Intel® Wireless Bluetooth Software.
3. Check Device Manager — Bluetooth, if the Intel® Wireless Bluetooth® driver is installed, proceed to uninstall and delete it.
4. Reboot the PC or scan for hardware changes, check device manager and if an older Bluetooth* driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
5. After the Bluetooth software is removed, you can install the driver you downloaded before.
— For troubleshooting, try disabling or uninstalling the Antivirus software and check if it helps.
If the issue persists, please provide the following details:
— https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool and use it to create a report with all sections, once the report is created, click on the «Next» button. In the following screen, save the report to a file. Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment.
— Was this the adapter that came installed from factory in your PC?
— Has the Bluetooth* controller ever worked well in this configuration?
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As we understand, the Bluetooth* component of your Intel® Dual Band Wireless-AC 3165 is not working correctly. The Code 10 in Device Manager can be caused by many reasons, please apply the following actions to discard some common causes:
— Check for Windows* updates, and make sure sure the OS has any applicable patches.
— Perform the following steps for a clean installation of the latest Intel® Wireless Bluetooth® drivers:
1. Download and save the Bluetooth* driver obtained from your https://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support, as second option you can use the generic version of https://downloadcenter.intel.com/download/26779/Wireless-Intel-Wireless-Bluetooth-for-Windows-10-%3Fproduct%3D89450 Intel® Wireless Bluetooth® for Windows® 10* [19.60.0]
2. Go to Control Panel, Programs, and uninstall the Intel® Wireless Bluetooth Software.
3. Check Device Manager — Bluetooth, if the Intel® Wireless Bluetooth® driver is installed, proceed to uninstall and delete it.
4. Reboot the PC or scan for hardware changes, check device manager and if an older Bluetooth* driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
5. After the Bluetooth software is removed, you can install the driver you downloaded before.
— For troubleshooting, try disabling or uninstalling the Antivirus software and check if it helps.
If the issue persists, please provide the following details:
— https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool and use it to create a report with all sections, once the report is created, click on the «Next» button. In the following screen, save the report to a file. Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment.
— Was this the adapter that came installed from factory in your PC?
— Has the Bluetooth* controller ever worked well in this configuration?
— Check for Windows* updates, and make sure sure the OS has any applicable patches.
Fresh install, fully updated — was installed (clean) via USB from the media creator tool provided by Microsoft
1. Download and save the Bluetooth* driver obtained from your https://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support, as second option you can use the generic version of https://downloadcenter.intel.com/download/26779/Wireless-Intel-Wireless-Bluetooth-for-Windows-10-%3Fproduct%3D89450 Intel® Wireless Bluetooth® for Windows® 10* [19.60.0]
As indicated in the troubleshooting steps I outlined earlier that have already been completed — I downloaded the reference drivers and attempted to use them for the install
2. Go to Control Panel, Programs, and uninstall the Intel® Wireless Bluetooth Software.
I have done this already without success
3. Check Device Manager — Bluetooth, if the Intel® Wireless Bluetooth® driver is installed, proceed to uninstall and delete it.
As indicated in the troubleshooting steps I outlined earlier that have already been completed — I have uninstalled (including removing drivers) and reinstalled 3 different times, in 3 different ways
4. Reboot the PC or scan for hardware changes, check device manager and if an older Bluetooth* driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.
No older drivers are present as this is a completely clean and fresh install of Windows 10 — the only drivers possibly present are the Windows Update versions, or the versions downloaded at either of the two links I pointed out in my original post
The included drivers are version 19.10.1635.0483 — which were superseded by the Windows Update drivers anyway.
5. After the Bluetooth software is removed, you can install the driver you downloaded before.
As indicated in the troubleshooting steps I outlined earlier that have already been completed — I have uninstalled (including removing drivers) and reinstalled 3 different times, in 3 different ways
— For troubleshooting, try disabling or uninstalling the Antivirus software and check if it helps
I am currently using Windows Defender (built in Windows 10 antivirus solution)
I am unsure if it ever worked, I always after buying a computer do a clean fresh install of the operating system
Thread: Lenovo v310 WIFI problem with Intel Dual Band 3165 on 16.04
First Cup of Ubuntu 
Lenovo v310 WIFI problem with Intel Dual Band 3165 on 16.04
I bought new Lenovo laptop and I can’t get wifi to work. Ethernet works fine.
I’d be very thankful for an help.
edward@edward-lenovo:~$ uname -r 4.8.0-41-generic edward@edward-lenovo:~$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.2 LTS Release: 16.04 Codename: xenial edward@edward-lenovo:~$ lspci 00:00.0 Host bridge: Intel Corporation Device 5904 (rev 02) 00:02.0 VGA compatible controller: Intel Corporation Device 5916 (rev 02) 00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21) 00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21) 00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI (rev 21) 00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21) 00:1c.0 PCI bridge: Intel Corporation Device 9d10 (rev f1) 00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1) 00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1) 00:1f.0 ISA bridge: Intel Corporation Device 9d58 (rev 21) 00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21) 00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21) 00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21) 02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) 03:00.0 Network controller: Intel Corporation Intel Dual Band Wireless-AC 3165 Plus Bluetooth (rev 99) edward@edward-lenovo:~$ dmesg | grep iwl [ 3.713872] iwlwifi 0000:03:00.0: Direct firmware load for iwlwifi-7265D-24.ucode failed with error -2 [ 3.713891] iwlwifi 0000:03:00.0: Direct firmware load for iwlwifi-7265D-23.ucode failed with error -2 [ 3.725940] iwlwifi 0000:03:00.0: loaded firmware version 22.361476.0 op_mode iwlmvm [ 3.776974] iwlwifi 0000:03:00.0: Detected Intel(R) Dual Band Wireless AC 3165, REV=0x210 [ 3.778256] iwlwifi 0000:03:00.0: L1 Disabled - LTR Disabled [ 3.778422] iwlwifi 0000:03:00.0: L1 Disabled - LTR Disabled [ 3.847296] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs' [ 3.965692] iwlwifi 0000:03:00.0 wlp3s0: renamed from wlan0