My wifi can connect but no internet access

Are You Connected to WiFi, But Have No Internet Connection? Here’s What To Do.

If you’re working from home in 2023, chances are, you’ve experienced the rising tide of internet outages. You’ve gone from device to device determining that there is no internet connection, but it still says you have WiFi. It’s baffling, but there are a few reasons this can be happening. Let’s walk through how to fix “no internet connection” problems with your network.

Step One: Confirm Whether Your Internet Provider Is Down

If all your devices get no internet connection, yet your WiFi indicator is still on, the most obvious answer is that your internet provider has an outage. Before you start rebooting and shuffling wires around, it’s always a good idea to check this first. Turn on the cellular data to your phone, and look up your internet provider’s customer-facing website or social media pages to see if an outage is listed in your area. If you’re not finding the answer you need here, independent websites like Down Detector, or the Thousand Eyes Outages Map, aggregate outage data. Of course, you can always call your internet provider, to confirm whether there is no internet connection in your area due to a problem with their service.

And by the way, if you feel like there’s more outages these days, it’s not your imagination. According to this recent article from CNET, outages are becoming the “new normal” as internet providers struggle to keep up with the impacts of increased demand, natural disasters, climate factors, and more. Staying on top of your system’s health is important.

Step Two: Do a Reboot on Your Modem and/or Router

“Have you tried turning it off, and turning it on again?” It’s a solution so stupidly simple, that it’s become a cliche. But it’s a simple fix when you have no internet connection, and you should always start with the simple solutions first. If you only have a router and no modem, turn it off, and unplug it from the wall. Give it a minute to rest, then plug it back in and turn it on again.

If you have both a router and a modem in your house, power them both off, unplug them, and wait a minute or two. Then plug in the modem first, and after a minute, plug in the router. It generally takes about five to 10 minutes for these devices to reboot and power back up again. Then it’s time to go back and check whether your devices are connected again.

If you’re looking for how to fix “no internet connection” problems at your house, this is one of the best and most effective fixes. Yet, sometimes, even this doesn’t work. What to do then? It’s time to try step three.

Step Three: Check Your Router Settings To Ensure Your Permissions are Correct

When there is no internet connection, yet your internet service or router isn’t the problem, then there may be a problem with your network permissions. Every home WiFi network has “Media Access Control” (MAC) identifiers that allow certain machines access to your network. If these permissions are not set correctly, it can automatically boot off your devices. So, you need to check whether this system is in “approve” or “deny” mode.

Here’s how to fix “no internet connection” issues, if this is indeed your problem:

1. Locate your Windows key and press it. When you get a search field to come up, type in “cmd”
2. Right-click the Command Prompt app and click the option that says “run as administrator”
3. Right-click again, and you’ll get a command prompt window. Now type in the command “ipconfig” and press Enter.
4. Your Default gateway IP address should come up now. This will give you a number that looks something like this: 192.168.X.X. Copy this number.
5. Open up your web browser, and type or paste the number into your browser, and press enter. This should open your router’s management console.
6. To access this console, however, you’ll need to type in your credentials. It’s important to note that these credentials are not the same as your WiFi username and password. How do you find this information? Look on the back of your router, where the username is usually printed. If you haven’t changed your router password, chances are the password is “admin.”
7. This should get you into your settings panel. Look for the MAC address filtering feature. Make sure that’s disabled, or that you’re not denying service through a filtering rule that you’ve never set.

Step Four: It’s Time for a Network Reset

So, by now you’ve unplugged, reset, and double-checked your connections. If you’ve done all this, and you’re still stuck in “no internet connection” land, then we generally recommend starting over from scratch with a network reset. Here’s how to fix no internet connection problems, by rebooting your network settings.

1. Go to your search bar, and type in “settings.”
2. Look for the “network and internet” option, and click it open.
3. You should have a left-hand menu. Look for the “status” option, and click it open.
4. Look for the “network troubleshooter” option, and click it open.
5. “Network Reset” should appear in your options.
6. When you click “network reset,” it will walk you through a sequence that will allow you to reset all your devices and network preferences. When you’ve completed this sequence, click your wifi icon, make sure your network is showing, and connect to it.

No Internet Connection? Where to Go for More Resources.

So, when there is no internet connection, you do have options. The strategies listed above are your best bet for how to fix no internet connection, when all your devices are not connecting to your WiFi. However, if you’ve done all these things and it doesn’t work, a call to your Internet provider may be your best course of action. You could have a faulty piece of equipment that needs to be replaced, or there could be a problem with the internet connection from your provider to your individual home.

Are you looking for more comprehensive network solutions for your remote workforce? Integris specializes in working with businesses whether their employees work in

the office or remotely. We’ve assembled a wealth of background information on how to work safely with a remote workforce. Check out our Remote Workforce Security

Assessment, which is part of our Modern Workplace Essentials Kit. If you want to work seamlessly, securely, and transparently with a distributed workforce, you won’t want to miss these free resources!

Susan Gosselin is a Senior Content Writer for Integris. A career communicator and business journalist, she’s written extensively on IT topics and trends for IT service providers like Iconic IT and ProCoders Ukraine, as well as business publications such as Technologyadvice.com, Datamation.com, The Lane Report and many others. Connect with her on LinkedIn.

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WiFi Connected But No Internet on Windows 10 [Solved]

If you’re having WiFi or wireless connection just fine, but the Internet isn’t working or you’re only with limited connectivity, you’re not alone. Many Windows 10 users are reporting this problem as well. But no worries, it’s possible to fix.

Here are some effective solutions for you to try. You don’t need to try them all, just work your way down until you find the one that works.

If You Can’t browse the web on any devices

If all your devices, laptops, mobile phones, tablets, are connected to the WiFi just fine, but have no Internet access, the problem might be your network hardware or the network itself. Try the solutions below to fix it:

Restart your modem, router and your devices

2) Wait for at least 30 seconds after the light goes out. Then plug the modem in.

3) Wait for another 60 seconds, then plug your router in.

Restart your PC

2) After your PC restarts, follow the path: click the Start button > Settings > Network & Internet > WiFi (on the left side of the pane). Select the network connection you have and click Connect.

If the problem persists, try contact your network provider or the manufacturer of your router.

Can browse the web on other devices but not on the laptop

Delete Temp Files

2) In the address box, type in C:\Windows\temp and press Enter.

3) If you’re prompted about administrator permission, click Continue.

4) You’ll see many temp files here in this folder. Press Ctrl + A at the same time to select all the files, then right-click and click Delete.

5) Now, re-connect to the network. See if the problem persists.

Reset DNS

2) Click Change adapter settings.

3) Right-click your WiFi adapter and click Properties.

4) Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5) Click Obtain an IP address automatically.

6) If you still can’t connect to the internet, select Use the following DNS server addresses and fill in the address like the screen shot below:

Run Commands in Command Prompt

When prompted about the administrator permission, click Yes.

2) In the command prompt window, type in the following commands. Press Enter after each command.

netsh int ip reset c:\resetlog.txt

You may need to restart your computer for the changes to take effect.

3) R ight-click the WiFi connection icon at the bottom right corner and click Open Network and Sharing Center.

4) Click Change adapter settings.

5) Right-click your WiFi adapter and click Disable. Wait for a while. Right-click your WiFi adapter and click Enable.

Update Device Drivers

If the above methods don’t help, we highly recommend you update your network adapters’ drivers.

If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged network card driver to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Update or uninstall McAfee

It’s still unknown why McAfee would hinder you from connecting to the Internet. But if you’re using McAfee as your antivirus program and the problem just won’t go away, update your McAfee to the latest version to have a try.

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