Oracle and linux support

Oracle Linux Support

Oracle’s worldwide, around-the-clock, cost-effective Linux support is offered in 145 countries for traditional, cloud-based, or virtual environments.

Oracle Linux Support benefits

Support coverage

Description

Premier Support

Basic Support

Load balancers in Oracle Linux manage network traffic by routing client requests across all the servers that can fulfill those requests.

• The HAProxy feature provides load balancing and high availability services to TCP and HTTP, while Keepalived performs load balancing and failover tasks on both active and passive routers.
• The NGINX feature can also be used in Oracle Linux for load balancing.

Podman, Buildah, and Skopeo are a set of tools available for Oracle Linux 9 and 8 that customers can use to create, run, and manage applications across compatible Oracle Linux systems by using Open Container Initiative–compatible containers.

Oracle Container Runtime for Docker, available for Oracle Linux 7, allows customers to create and distribute applications across Oracle Linux systems and other operating systems that support Docker.

Oracle Ksplice updates the Linux operating system (OS) kernel, hypervisor, and key user space libraries while the OS is running, on-premises or in the cloud, without a reboot or interruptions.

Oracle Linux Premier Support is included at no additional charge with Oracle Premier Support for Systems or Oracle Cloud Infrastructure subscriptions.

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Linux

Organizations need complete, secure IT solutions—not just another Linux distribution. Oracle uniquely delivers Linux with everything required to deploy, optimize, and manage applications, on-premises, in the cloud, and at the edge. It’s more secure and easier to manage, and it’s tuned for critical demanding workloads at cloud scale. Automation, virtualization, management, high availability, cloud native tools, Kubernetes, and more are all included and supported with a single Premier Support subscription.

Oracle has been part of the Linux community for 25 years. Our goal has remained the same: help make Linux the best server operating system for everyone, freely available to all, with high-quality, low-cost support for those who need it.

Constellation Research finds five drivers for DevOps automation and explores what sets open source, ansible-based Oracle Linux Automation Manager apart. The report also presents key differentiators and actionable recommendations for CXOs.

IDC research shows that Linux-based operating systems are the most used OS in public cloud environments. In this report, IDC provides analysis and recommendations for selecting the right commercial Linux distribution for on-premises and cloud.

G2 recognizes Oracle Linux as a leader

See the top 4 reasons why customers love Oracle Linux.

G2 recognizes Oracle Linux as a leader

See the top 4 reasons why customers love Oracle Linux.

Linux Operating System (OS) with automation, virtualization, and Kubernetes all included

Increase performance and reliability across environments

Engineered for critical workloads, Oracle Linux supports the latest x86 and Arm architectures across on-premises, multicloud, and edge environments. It supports large-scale, data- and compute-intensive workloads and powers the Oracle public cloud.

Automate IT processes and management tasks

Increase scalability, security, and productivity by automating manual processes in DevOps with open source, ansible-based automation tools included in your Linux support at no extra cost.

Modernize and reduce virtualization costs

Use modern, low-overhead, open source KVM hypervisor and management tools to improve performance/scalability and reduce mounting virtualization costs.

Enhance security and compliance

Improve IT security and meet your compliance requirements by applying security vulnerability fixes without downtime for kernel, hypervisor, and critical user-space libraries. Detect known exploits and use a distribution that has FIPS and Common Criteria certifications.

Run cloud native apps on-premises and in the cloud

Use a Cloud Native Computing Foundation (CNCF)–certified Kubernetes and a curated stack of open source software to configure, deploy, update, and upgrade infrastructure and run cloud native applications—all included at no extra cost with Premier Support.

Easily switch to a RHEL-compatible alternative

Switching to Oracle Linux is easy. No need to reinstall your Linux systems. It is 100% application binary compatible with RHEL and CentOS.

Oracle Linux Support

Oracle offers 24/7 global support services delivered by a dedicated Linux support team and an automated online patching service for our premier support customers. For business-critical infrastructure, consider Oracle Linux Support.

Basic

Cost-effective, 24/7 enterprise-grade support

Global, around-the-clock support for Oracle Linux, including Oracle Enterprise Manager, Oracle Linux Manager (formerly Spacewalk), Oracle Clusterware, Oracle Container Runtime for Docker, and more.

• 24/7 telephone and online support
• Around-the-clock access to enhancements, updates, and errata
• Oracle Enterprise Manager for Linux Management
• Oracle Linux Manager
• High availability with Oracle Clusterware
• Oracle Container Runtime for Docker

Premier

Comprehensive operating environment support

Simplify your operations and reduce operating expenses with a single support offering that includes Oracle Linux, virtualization, management, high availability, live patching, cloud native computing tools, and more.

• All that Basic Linux Support includes, plus the following:
• Zero-downtime patching with Ksplice
• Oracle Linux KVM and Oracle Linux Virtualization Manager (PDF)
• Oracle Cloud Native Environment
• Gluster Storage for Oracle Linux
• Premier backports

Extended

Move to new releases when you’re ready

Oracle Linux Premier Support for releases 5, 6, 7, 8, and 9 is available for ten years after the release date. After that, support can be extended for an additional three years with Oracle Linux Extended Support, followed by Lifetime Sustaining Support.

• 24/7 telephone and online support
• Unlimited service requests
• Critical security errata and select high-impact bug fixes
• Premier entitlements

Oracle Linux customer successes

Customers are improving security, reducing downtime, simplifying operations, advancing their DevSecOps, and saving money by switching to Oracle Linux.

DBS builds private cloud with Oracle Linux and Virtualization and improves security and operational efficiency

General availability of latest Oracle Linux releases

Oracle Linux 9 Update 2 and Oracle Linux 8 Update 8 for the 64-bit Intel, AMD (x86_64), and 64-bit Arm (aarch64) platforms are now generally available. These releases are 100% application binary compatible with corresponding Red Hat Enterprise Linux 9 Update 2 and 8 Update 8 releases. Both releases ship with the newest Unbreakable Enterprise Kernel Release 7 Update 1 (UEK R7U1) and Red Hat Compatible Kernel (RHCK) packages.

What’s new:
— Offline upgrades
— Enhanced containerized management
— Updated observability stack
— Facilitated security and compliance management
— Improved networking management

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Oracle Linux Support

Oracle’s worldwide, around-the-clock, cost-effective Linux support is offered in 145 countries for traditional, cloud-based, or virtual environments.

Oracle Linux Support benefits

Support coverage

Description

Premier Support

Basic Support

Load balancers in Oracle Linux manage network traffic by routing client requests across all the servers that can fulfill those requests.

• The HAProxy feature provides load balancing and high availability services to TCP and HTTP, while Keepalived performs load balancing and failover tasks on both active and passive routers.
• The NGINX feature can also be used in Oracle Linux for load balancing.

Podman, Buildah, and Skopeo are a set of tools available for Oracle Linux 9 and 8 that customers can use to create, run, and manage applications across compatible Oracle Linux systems by using Open Container Initiative–compatible containers.

Oracle Container Runtime for Docker, available for Oracle Linux 7, allows customers to create and distribute applications across Oracle Linux systems and other operating systems that support Docker.

Oracle Ksplice updates the Linux operating system (OS) kernel, hypervisor, and key user space libraries while the OS is running, on-premises or in the cloud, without a reboot or interruptions.

Oracle Linux Premier Support is included at no additional charge with Oracle Premier Support for Systems or Oracle Cloud Infrastructure subscriptions.

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Oracle Linux

Oracle Linux is an Open Source, free RHEL derivative developed by Oracle to be 100% application binary compatible alternative to Red Hat Enterprise Linux.

Support Tiers

• Basic Support: Available for 10 years for versions 5-9 from date of release. Includes access to patches, fixes, security patches and security alerts.
• Premier Support: Available for 10 years for versions 5-9 from date of release. Includes access to patches, fixes, security patches and security alerts. Additionally includes live kernel patching (Certain security patches that may be applied without a reboot).
• Extended Support: Available for a limited time, after Premier Support ends, as per agreement with Oracle. Includes patches and fixes for critical security errata and select high-impact critical bug fixes. Updates are limited to select packages listed at https://linux.oracle.com/es/packagelist.html. Also includes live kernel patching.
• Sustaining Support: Available after Extended support ends. Does not include any new security fixes or alerts.

Differences with Upstream RHEL:

• Unlike RHEL, Oracle Linux does not support point releases once a newer one is available. Once a new minor point release is available, the older one is immediately considered end of life and users must upgrade to continue receiving security updates. For example once 8.5 gets a general release, 8.4 is immediately end of life. Whereas on RHEL this is not the case.
• Oracle Linux offers different support periods than upstream RHEL, with extra fees for using extended support which is explained here
• By default, Oracle Linux does not use the same kernel upstream RHEL uses, instead they support their own kernel builds called UEK which may not be compatible with upstream kernels. There is a Red Hat Compatible Kernel (RHCK) available as an alternative.

More information is available on the Oracle Linux website.

You should be running one of the supported release numbers listed above in the rightmost column.

You can submit an improvement to this page on GitHub . This page has a corresponding Talk Page.

A JSON version of this page is available at /api/oraclelinux.json. See the API Documentation for more information. You can subscribe to the iCalendar feed at /calendar/oraclelinux.ics.

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