Wifi calling on vodafone

Vodafone Wi-Fi Calling

1. Vodafone Wi-Fi Calling (‘Wi-Fi Calling’) is an integrated service that allows you to make and receive voice calls over a wireless internet connection such as your home broadband, office broadband or public Wi-Fi. This should help you to make voice calls in areas with low network coverage or no mobile signal.

2. By using Wi-Fi Calling you agree to accept these Terms. If you don’t agree with these terms please don’t use the service. Please see our FAQs for further details on how to enable Wi-Fi Calling on your device.

3. Your mobile phone will either have in-built settings to enable voice calls over Wi-Fi or you’ll receive a notification from its manufacturer about a software update. This will update the Settings on your mobile phone to include a Wi-Fi Calling option.

4. If you’re a Pay Monthly or a Pay as you go customer and eligible for the service, we’ll contact you (business customers will not be contacted). You’ll need to connect your phone to a Wi-Fi network and turn on Wi-Fi Calling in your phones settings. Once connected, your phone will automatically connect to a Wi-Fi network and allow Wi-Fi Calling. You’ll see ‘Vodafone Wi-Fi’ or an icon on your mobile phone screen. You should then be able to make voice calls over Wi-Fi.

5. Emergency services: Please note that if you make a 999 call when using Wi-Fi Calling, your phone will attempt to make that call using a normal mobile network. If there’s no mobile network available, the call will be routed over Wi-Fi and the emergency services won’t be able to identify your location automatically.

Who can get Wi-Fi Calling?

6. This is available to our Pay Monthly and Pay as you go customers and business customers on Red Bundles, Red Value Bundles and Red+, and business customers on Business Premier. You must have an eligible mobile phone and good access to a wireless internet connection.

7. If you are a Pay Monthly or Pay as you go customer, you must be 18 years old or over, or have permission from your parent or guardian to enter into these terms.

Charges

8. Any voice calls made with Wi-Fi Calling will use your usual UK bundle allowances. If you exceed your UK allowances, you’ll be charged at your standard UK call rates for making calls over Wi-Fi. If you are a Pay Monthly or Pay as you go customer, find out more about our standard call charges. If you’re a Pay Monthly business customer, find out more about your call charges.

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9. Voice calls over Wi-Fi use a wireless internet connection, so in addition to the standard call charges above, you’ll also use data of the wireless network you’re connected to. This means you remain liable for any data charges incurred for this usage.

10. Calls made over Wi-Fi will appear on your bill as your usual monthly UK minute allowance.

Roaming

11. The use of Wi-Fi Calling whilst roaming is prohibited and is not supported. However, in certain circumstances it may be possible to enable Wi-Fi Calling whilst abroad and where used additional charges will apply.

12. If you’re a Pay Monthly or Pay as you go consumer customer and make calls over Wi-Fi to a mobile or landline number within the country you’re roaming in, your call will be charged at our standard international rates (business customers should check their standard international rates) and will be treated as a call from the UK to an international number. A pre-call announcement will play prior to connecting your call to remind you of this charge.

13. Unless we tell you otherwise, Vodafone EuroTraveller, Vodafone WorldTraveller and other international add-ons or international bundles won’t apply if you only make calls over Wi-Fi whilst travelling abroad. However, if you use data on your phone, or call or text UK standard mobiles not using Wi-Fi whilst travelling abroad, then any international bundle on your account will be triggered in the usual way.

Ending or changing Wi-Fi Calling

14. You can deactivate the Wi-Fi Calling option in your Settings

15. We may suspend, end or change Wi-Fi Calling for any reason, including where repair or maintenance work is needed. We can withdraw Wi-Fi Calling, but will provide at least 30 days’ notice if we do so.

Please be aware

16. We’ll provide this service using reasonable skill and care but our ability to provide Wi-Fi Calling is dependent upon the Wi-Fi network, as well as the general availability of the public telecommunications network. You acknowledge that there are factors outside of our control which will limit our ability to provide this service to you.

17. We also cannot guarantee specific levels of performance and the call quality will depend on the number of other devices connected to the wireless internet connection.

18. Please note that calls made over Wi-Fi will be disconnected if the Wi-Fi signal is no longer available and you’ll need to redial to continue with your call through our normal mobile network.

19. We reserve the right to block communications over Wi-Fi networks, for example, in order to prevent fraud where required by court order.

General terms

20. You must tell us immediately of any breach of security or unauthorised use of your mobile phone. We won’t be liable for your losses caused by any unauthorised use of your account. Also, we won’t be responsible for any loss or damage that we or you couldn’t reasonably expect at the time you first began to use Wi-Fi Calling which is out of our control.

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21. If you are a Pay Monthly or Pay as you go customer, use of Wi-Fi Calling is subject to these terms, our Airtime Conditions and Price Plan Charges Guide. If you are a business customer, use of Wi-Fi Calling is subject to these terms, our General Terms and your applicable Price Plan Guide. We may vary or amend these terms, but if it’s to your disadvantage we’ll notify you. For more details about Wi-Fi Calling visit www.vodafone.co.uk/WiFiCalling.

22. Who are we? Wi-Fi Calling is provided by Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.

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How to enable vodafone wifi calling: The complete guide

how to enable vodafone wifi calling the complete guide 410249 - 2023 updated

If your phone is unable to make or receive calls, it may be due to a weak or intermittent signal. One way to combat this is to enable Vodafone WiFi Calling. This will allow your phone to connect to a Vodafone WiFi network and make or receive calls as normal. Here’s how to enable Vodafone WiFi Calling on your phone.Vodafone offers Wi-Fi Calling on a wide range of smartphones. To use Wi-Fi Calling, you need a compatible device and a strong Wi-Fi signal. To turn on Wi-Fi Calling:1. Open your phone’s Settings.2. Tap Connections.3. Tap Wi-Fi Calling.4. Turn on Use Wi-Fi calling.5. You’ll see a Wi-Fi Calling icon on your phone when it’s connected to a Wi-Fi network and ready for calls.If you have any questions, please contact Vodafone customer care.

Does Vodafone allow WiFi Calling?

Yes, Vodafone does allow WiFi Calling on select devices. To see if your device is compatible, please visit our website. With WiFi Calling, you can make and receive calls using a compatible device connected to a WiFi network.

How do I enable WiFi Calling in settings?

Assuming you would like tips on how to enable WiFi Calling: If your cellular provider offers WiFi Calling, you can enable it in your phone’s settings. Here’s how:1. Open your phone’s Settings app.2. Tap Connection.3. If you don’t see «Connection,» tap More connection settings.4. Tap Calling.5. Tap the switch next to «Wi-Fi Calling.»6. If you see a warning, tap OK.

Is Vodafone WiFi Calling free?

Vodafone offers free WiFi Calling to all of its customers. This feature allows you to make and receive calls over a WiFi connection, without using your mobile data allowance. To use WiFi Calling, you’ll need to be connected to a WiFi network and have your phone’s WiFi Calling feature turned on. Once you re connected, you can make and receive calls as normal. There are no extra charges for using WiFi Calling, and your calls will use your normal minutes allowance.

How do I turn on WiFi Calling on my iPhone Vodafone?

To turn on WiFi Calling on your iPhone Vodafone, go to Settings > Phone > WiFi Calling and slide the toggle to the ON position.

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If you re a Vodafone customer with a compatible phone, you can now make and receive calls and texts over a WiFi connection, even if you re in an area with no mobile signal. Here’s how to enable WiFi Calling on your phone.1. Make sure you have a compatible device. 2. Enable WiFi on your device and connect to a wireless network. 3. Open the Phone app. 4. Tap the three dots in the top right corner. 5. Tap Settings. 6. Tap Calls. 7. Tap the toggle switch next to Enable WiFi Calling.

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WiFi Calling: Everything you need to know

Young guy talking into smartphone against red fence

You don’t always need mobile signal to make and receive calls. With WiFi Calling on a compatible smartphone and the My Vodafone app, you can make calls over broadband at home and on the move.

Experiencing mobile signal blackspots in your home? Don’t worry, help is at hand.

Simply jump on to your home WiFi connection – or public WiFi when your’re out and about – and carry on chatting. Here’s how.

To use WiFi Calling on your Vodafone account, you’ll need to have one of our more recent price plans as well as a compatible phone. An ever-increasing range of smartphones – from household names such as Apple, Huawei, Nokia and Samsung – are compatible with WiFi Calling.

You won’t experience any difference in call experience – you can use your usual contacts/phone app and phone number, while the person receiving your call doesn’t need to have the service to answer your call. It’s all pretty seamless.

Set up WiFi Calling on the My Vodafone App

image illustrating the WiFi Calling option in the My Vodafone app on an iPhone

  1. Open the My Vodafone app.
  2. Tap the Manage Bars & Extras button. The Extras screen will appear.
  3. Tap the Manage Bars and Extras button. The Manage Bars and Extras screen will appear.
  4. Tap the Calling options button.
  5. The WiFi Calling panel will appear – tap the slider for WiFi and 4G calling to the ‘on’ position.

Alternatively, set up WiFi Calling online

  1. Go to the Vodafone UK website. Click on My Vodafone and log in with your account details.
  2. You’ll see the Account Summary screen. In the panel on the left-hand side of the screen, click ‘Settings’.
  3. You’ll see the Account Settings screen. Click on ‘Services and extras’ in the panel on the left-hand side of the screen.
  4. The Services and Extras screen will appear. Click on ‘Calling options’ in the panel on the left-hand side of the screen.
  5. The WiFi Calling panel will appear – click the slider for WiFi and 4G calling to the ‘on’ position.

Is WiFi Calling on your handset switched on?

illustrative image of the WiFi Calling setting in the phone app on a Huawei Android phone

The exact steps for enabling WiFi Calling on your handset will vary depending on which model you have. For step-by-step instructions on how to switch it on, visit the Vodafone UK website.

Stay up-to-date with the very latest news from Vodafone by following us on Twitter and signing up for News Centre website notifications.

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