Xbox one can connect wifi

How to Fix an Xbox That Won’t Connect to Wi-Fi

Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. When not researching and testing computers, game consoles or smartphones, he stays up-to-date on the myriad complex systems that power battery electric vehicles .

Jessica Kormos is a writer and editor with 15 years’ experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others.

In This Article

The Xbox One comes with Wi-Fi built right in, but it doesn’t always work. There are a lot of circumstances that can prevent an Xbox One from connecting to Wi-Fi, including interference and obstructions, networking issues, and even corrupt or incompatible router or modem firmware.

Reasons an Xbox One Won’t Connect to Wi-Fi

When an Xbox One won’t connect to Wi-Fi, the problem can usually be narrowed down to three basic causes:

• Distance and interference: Most Xbox One Wi-Fi problems are caused by the console being too far from the wireless router or too much interference on the same frequency that the router is using. These problems can be fixed by moving the console or router, removing the source of interference, or switching to a different type of connection.
• Networking equipment problems: A lot of Wi-Fi connectivity problems are caused by networking equipment like routers and modems. You can usually fix these problems by power cycling your networking equipment.
• Xbox One problems: Your console may have a hardware or software problem. If the wireless card has failed, there’s not much you can do. If it’s a software problem, then restarting your Xbox One usually helps.

Each of these basic categories encompasses multiple different root causes, with multiple different solutions. If you suspect a specific type of problem, then that’s the best place to start your troubleshooting procedure. If you’re unsure, then just start at the beginning and work your way through to the end.

Improve Your Wireless Signal

Wireless networks are convenient, but they’re less reliable than wired networks. A connection that works fine one day may stop working the next, and the cause is usually related to new obstructions or sources of interference.

If you’ve recently purchased, or moved, any electrical equipment that’s capable of interfering with a wireless connection, that could be the reason your Xbox One won’t connect to Wi-Fi. If you’ve moved your Xbox One, router, or placed any large objects between them, that could also be the problem.

If your network doesn’t even show up when you try to connect it to Wi-Fi, then this is where you need to start.

Here’s how to improve your wireless signal to help your Xbox One connect:

Solid objects like walls, ceilings, bookshelves, and other large pieces of furniture can all weaken a wireless signal. Exterior walls and bathroom walls are typically more difficult for wireless signals to penetrate.

Power Cycle Your Network Hardware and Xbox

Issues with your network hardware and Xbox One can both cause problems with connecting to Wi-Fi, in which case power cycling one or the other will usually allow you to reconnect. If your Xbox One used to connect to Wi-Fi, and now it doesn’t, this may be the fix you’re looking for.

Here’s how to power cycle your Xbox One and network hardware:

Fully shut down your console by pressing and holding the power button on the front of the Xbox One for at least 10 seconds.

Check Your Xbox One Wi-Fi Settings

When your Xbox One refuses to connect to your Wi-Fi network, one of the first things you should do is verify that you’re trying to connect to the right network and that you’re entering the correct password.

You’ll then need to check if your Xbox One can see your network, and make sure that you’re attempting to connect to the right one. If you are attempting to connect to the right network, and you’re entering the right password, but the process still fails, there may be an issue with your router firmware.

This process will require you to log into your router to verify the name of your Wi-Fi network, which is known as a Service Set Identifier (SSID), and the password for your network. If you don’t have access to your router, you will need to get help from your network administrator or the person who set up your wireless network.

Here’s how to make sure your Xbox One is connecting to the correct wireless network:

1. Open your router settings on a computer and check the SSID and password.

You can usually access your router’s settings by navigating to routerlogin.net, 192.168.0.1, 192.168.1.1, or 192.168.2.1.

Press the Guide button on your Xbox One controller, and navigate to System >Settings.

Select Set up wireless network.

Look for the SSID that you wrote down in step one, and select it.

If you don’t see the SSID of your network in this list, your Xbox One is probably too far away from your router. Use a different device to verify that your wireless network is working, and then try moving the Xbox One and router closer together.

Enter the password you wrote down in step one.

What Else Can Prevent an Xbox One From Connecting to a Wireless Network?

In cases where the Xbox One is able to see the wireless network you’re attempting to connect to, and the correct password is used, but the console still won’t connect to the network, there are a couple of potential issues that could be at fault.

The most common issue is a firmware problem. Firmware is just software that’s installed on a hardware device, like a wireless router or modem, that controls how it operates.

If your internet service provider (ISP) updates your router or modem with new firmware, and there is some type of conflict that prevents your Xbox One from connecting to your network, there’s not much you can do.

If you own your hardware you may be able to update your own firmware, but you will typically need to contact your ISP for assistance.

The other issue that can cause problems is that your Xbox One may have a custom Media Access Control (MAC) address set that no longer works. This is less common, but you can fix it yourself:

1. Press the Guide button on your controller, and navigate to System >Settings >Network >Network settings.

Select Advanced settings.

Select Alternate MAC address.

Select Clear.

Select Restart.

Switch to a Wired Ethernet Connection

As convenient as Wi-Fi is, there are situations where it just won’t work. Whether there’s some type of new interference preventing your Xbox One from connecting, or a problem with your router firmware that your ISP refuses to fix, you may find that the only way to get your Xbox One online is to use a wired Ethernet connection.

The benefit of using an Ethernet connection is that wired connections are much more reliable than wireless ones. If you play competitive games on Xbox Network, then even the strongest Wi-Fi connection can put you at a disadvantage due to latency.

If there’s absolutely no way for you to connect via Ethernet, then you may want to try a set of network powerline adapters. With a powerline adapter, you can use the electrical wires in your house as a wired network, so you don’t have to run a separate Ethernet cable all the way from your router to your Xbox One.

To fix Xbox One controller drift, dip a cotton swab in some isopropyl alcohol, gently pull back the thumbstick, and carefully clean the rounded surface. If it still sticks, take the Xbox One controller apart, and check the thumbsticks’ positioning and if they’re tight enough.

Dev error 6034 indicates corrupted game data in Call of Duty: Modern Warfare. To fix it, uninstall old multiplayer data packs by going to Options > General > Game Installs. After uninstalling old data, install the latest data pack.

If your Xbox One is stuck on a black screen, press and hold the Xbox button and power off the device. Unplug the power cord and wait about 30 seconds. Plug the console back in and power it up. If it’s still stuck on a black screen, perform a factory reset on the Xbox One.

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How to Connect Your Xbox One to the Internet

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 9 people, some anonymous, worked to edit and improve it over time.

This article has been viewed 535,415 times.

Xbox One is the latest addition to Microsoft’s Xbox family. Even though it is obviously more powerful than Xbox 360 – connecting to the Internet with this console is simple and technically basic.

Wired Connection

• Your Xbox may come with a cable included, but otherwise you will need to purchase one. Currently, Xbox Ones do not ship with a cable.

Connect the Ethernet cable to your LAN port. At the back of the Xbox One, at the lower right corner beside the infrared output, you will find your console’s LAN port. This is where you’re going to connect your Ethernet cable.

• You can turn on your console by pressing the Home button on your Xbox One controller. Xbox One added a voice recognition feature that wakes your console by just saying “Xbox On”. The Xbox One Kinect can also identify you through biometric scanning by which it automatically logs in a user via face recognition.

Wireless Connection

Access Wi-Fi. Just like the Xbox 360 Slim, Xbox One can easily access the Internet wirelessly in an instant! It has a built in Wi-Fi 802.11n Wi-Fi Direct that allows it to connect to your router automatically.

Turn your console on. The first time you turn on your console, it will not yet automatically connect to the Internet since it hasn’t memorized your router’s access name and codes yet.

• If you have an Ethernet cable connected to your console, it will automatically go into “wired” Internet connection mode. If you want to stay connected wirelessly just disconnect the Ethernet cable from your unit.
• You may need to adjust your console’s wireless configuration setting if your console fails to connect to the Internet. When in doubt, set everything to automatic or simply reset to default.

Community Q&A

Wired Ethernet cables will always be faster, but WiFi is much more convenient. The choice is ultimately up to you.

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